FAQ

Last Updated: October 13, 2025

We’ve gathered answers to the most common questions about Hattura, our products, and our store policies.

1. What types of products do you sell?

We specialize in high-quality hats and headwear designed for style, comfort, and durability. Our collections include casual, formal, and seasonal hats suitable for all occasions.

2. Where do you ship?

We currently ship to addresses within the United States. Delivery typically takes 3–5 business days after your order is processed.

3. How much does shipping cost?

We offer free shipping on all orders within the United States.

4. How long does it take to process an order?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 1:00 PM PT are processed the next business day.

5. Can I return a hat if I change my mind?

Yes! We offer a 30-day return window from the delivery date, as long as the item is unused, in original condition, and includes all tags and packaging.

6. How do I start a return?

Simply reach out to our customer support team by email or phone using the details below. Once approved, we’ll provide instructions and a prepaid return shipping label (when applicable).

7. What payment methods do you accept?

We accept major credit and debit cards: Visa, Mastercard, American Express, Discover, Maestro, Diners Club International, UnionPay, as well as Apple Pay, Google Pay, and Shop Pay.

8. How can I contact customer support?

You can reach us during business hours for any questions or support needs:

Business Name: Hattura
Address: 7137 Alicante Rd, Carlsbad, CA 92009, United States
Email: contact@hattura.com
Phone: +1 (760) 815-1590
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Response Time: Most inquiries are replied to within 24–48 business hours